The Hedgie Web

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This is the homepage for James Brokaw. I'm a Lieutenant Commander in the United States Navy, currently stationed in Washington State. I'm a avowed snow lover, part-time ski instructor, and year-round backcountry enthusiast. The header photo was taken of me atop Cowboy Mountain. Other hobbies include hacking, juggling, and generally being geeky.

This page exists primarily to serve as a homepage and link list for my web server, but it's set up as a blog, and I'll post interesting thoughts and ideas here.

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Links off Hedgie:
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Another Company Views Customers As Cows

Wednesday 24 June 2009 at 8:30 pm

I still detest companies that treat customers as nothing more than cash cows — dumb lumps of flesh who need to be squeezed to extract the maximum amount of cash possible. It’s a short-sighted strategy that ultimately means losing customers, but in this economy you’re going to sell more companies trying it. How’s this new firmware from Panasonic sound?

(continue down this rabbit hole)

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